1. Refund, Return & Exchange Policy

At Vayyaarie Sarees (A Unit of Vaarahi Silks), we want every customer to have a smooth and reliable shopping experience. Every order is carefully inspected before dispatch to ensure that the product is in good condition.

Easy Exchange

Exchange requests may be raised within 14 days from the date of delivery if the customer receives:

• A damaged product
• A defective product
• An incorrect product
• A missing item from the confirmed order

Requests made after the 14-day period may not be eligible for exchange.

Quality Check Before Dispatch

Every order is carefully inspected by our team before shipping.

A product-condition video is recorded before dispatch to verify the condition, quantity and product being shipped.

Mandatory Unboxing Video

For any claim relating to a damaged, defective, incorrect or missing product, a clear and complete unboxing video is required for verification.

The video should:

• Start before the parcel is opened
• Clearly show the outer packaging and shipping label
• Continue through the complete opening of the parcel
• Clearly show the product and the issue being reported
• Be recorded without cuts or edits wherever reasonably possible

The unboxing video may be compared with our pre-dispatch quality-check records.

Claims without sufficient supporting evidence may not be approved, subject to applicable law.

Exchange Eligibility

To qualify for an exchange:

• The request must be raised within 14 days of delivery.
• The product must be unused and unworn.
• Original tags must remain attached.
• Original packaging must be retained.
• Any accessories supplied with the product must also be returned.
• The product must be in the same condition in which it was received.
• The request must pass verification by our team.

All exchange requests are subject to inspection and approval.

Non-Returnable / Non-Exchangeable Items

The following products are generally not eligible for return or exchange:

• Customized or personalized products
• Products altered according to customer instructions
• Sale products
• Discounted or clearance products
• Used, worn or washed products
• Products damaged after delivery due to customer handling
• Products without original tags or packaging
• Requests raised after the applicable exchange period

These conditions remain subject to any rights available to customers under applicable law.

Product & Colour Disclaimer

We make every effort to display our products accurately. However, actual colours may vary slightly due to lighting, photography and screen settings.

Slight colour variation alone will generally not be treated as a product defect.

Refunds & Store Credit

Our standard resolution for eligible product-related issues is exchange or Store Credit, subject to verification.

Where a return or refund is approved under our policy, the eligible product value will generally be issued as Store Credit for future purchases.

Cash or bank refunds are generally not provided except where:

• Required under applicable law
• Specifically approved by Vayyaarie Sarees
• An order is confirmed lost in transit and another resolution is not available

Shipping Charges

Original shipping, delivery and handling charges are generally non-refundable unless:

• The issue resulted from an error attributable to us, or
• A refund of such charges is required under applicable law

Return-shipping instructions will be shared after an exchange or return request has been approved.

Incorrect or Missing Product

If you receive an incorrect item or an item is missing from your order, please contact us with:

Order Number + Complete Unboxing Video + Supporting Photos

Our team will compare the claim with the order and dispatch records and provide the appropriate resolution.

Lost or Delayed Shipments

If your shipment is significantly delayed or confirmed lost in transit, please contact us.

We will coordinate with the courier partner and provide an appropriate resolution after verification.

Cancellation Requests

If you wish to cancel or modify an order, please contact us as soon as possible after placing it.

Cancellation or modification can only be considered based on the order status. Once an order has been processed, packed or dispatched, cancellation may not be possible.

How to Raise a Request

Please provide:

• Order Number
• Customer Name
• Registered Mobile Number
• Reason for the request
• Complete Unboxing Video, where applicable
• Supporting photographs, where required

Customer Support

Vayyaarie Sarees
A Unit of Vaarahi Silks
Nizampet, Hyderabad, Telangana, India
Phone: +91 9100004454
Email: marketing@vayyaariesarees.com
Website: www.vayyaariesarees.com