3. Terms of Service

Welcome to Vayyaarie Sarees.

This website is operated by Vayyaarie Sarees (A Unit of Vaarahi Silks).

By visiting our website, creating an account, using our services or making a purchase, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Refund, Return & Exchange Policy.

1. Business Identity

Vayyaarie Sarees is a Unit of Vaarahi Silks.

Vayyaarie Sarees operates under the applicable GST registration and PAN of Vaarahi Silks.

Throughout these Terms, “Vayyaarie Sarees,” “we,” “us” and “our” refer to Vayyaarie Sarees as operated under Vaarahi Silks.

2. Online Store Terms

By using our website, you agree not to use the website or our services for any illegal or unauthorized purpose.

You must not:

• Upload viruses or malicious code
• Attempt unauthorized access
• Interfere with website security
• Use the website for fraudulent activities
• Violate intellectual property or other applicable laws

3. Shopify

Our ecommerce store is hosted by Shopify, which provides the platform that enables us to sell our products online.

4. Products & Availability

All products are subject to availability.

We may:

• Limit product quantities
• Update products
• Introduce new collections
• Discontinue products
• Correct descriptions
• Change prices
• Update stock availability

Certain products may be available only online or only at selected stores.

5. Product & Colour Disclaimer

We make every effort to display products accurately.

However, actual product colours may vary slightly due to lighting, photography and screen settings.

Minor natural variations may occur in handloom or handcrafted products.

6. Pricing

Product prices, promotions, coupon codes and offers may be updated from time to time.

Where a pricing or product-information error occurs, we reserve the right to correct it and, where necessary, contact the customer regarding the affected order.

7. Orders

All orders are subject to:

• Product availability
• Successful payment
• Correct customer details
• Verification where required

We may decline, limit or cancel an order where reasonably necessary, including in cases of:

• Product unavailability
• Incorrect pricing
• Payment failure
• Suspected fraud
• Incorrect delivery details
• Technical or operational errors

8. Customer Information

Customers must provide accurate:

• Name
• Phone number
• Email
• Billing address
• Delivery address
• Payment details

Customers are responsible for checking their order and contact information before completing payment.

9. Payments

Payments are processed through payment gateways available on our website.

Orders will generally be processed after successful payment confirmation unless an eligible Cash on Delivery facility is available.

10. Cancellation

If you want to modify or cancel an order, please contact our team immediately.

Cancellation or modification is subject to the order status.

Once an order is processed, packed or dispatched, cancellation may not be possible.

11. Shipping & Delivery

Our general estimated delivery timelines are:

• Hyderabad: Within approximately 24 hours
• Across India: Approximately 4–5 working days
• International: Approximately 7–8 working days

Shipping charges are calculated based on product weight, destination and applicable courier charges.

Delivery timelines may vary due to courier delays, holidays, weather, customs or circumstances beyond our reasonable control.

12. Express Shipping

Express shipping may be available for eligible locations and orders.

Where available, Premium / Express Shipping may be selected at checkout.

Eligible express orders are generally processed within 1–2 working days.

13. Pre-Orders & Customized Products

Pre-orders, customized products and handcrafted products may require additional processing time.

Estimated timelines will be communicated wherever applicable.

14. Returns & Exchanges

Returns and exchanges are governed by our Refund, Return & Exchange Policy.

Eligible exchange requests may generally be raised within 14 days of delivery for:

• Damaged items
• Defective items
• Incorrect items
• Missing items

A complete unboxing video is required for verification of such claims, subject to applicable law.

15. Non-Returnable Products

The following are generally not eligible for return or exchange:

• Customized products
• Personalized products
• Altered products
• Sale products
• Discounted products
• Clearance products
• Used or worn products
• Products without original tags
• Products outside the applicable exchange window

16. Refunds

Our standard resolution for eligible returns is exchange or Store Credit.

Where a refund is legally required or otherwise approved by Vayyaarie Sarees, the appropriate refund method will be used.

17. International Orders

International customers may be responsible for:

• Customs duties
• Import taxes
• Local tariffs
• Destination-country charges

Such charges, where applicable, are generally payable by the customer unless otherwise stated.

18. Website Information

We make reasonable efforts to ensure that product descriptions, prices, promotions, shipping information and availability are accurate.

Occasional errors may occur.

Where necessary, we may correct inaccuracies or update information.

19. Third-Party Services

Our website may include third-party services such as:

• Payment gateways
• Courier services
• Social media platforms
• Analytics services
• Marketing tools

These third parties operate under their own terms and policies.

20. Intellectual Property

The following materials belong to Vayyaarie Sarees, Vaarahi Silks or their respective authorized licensors:

• Logos
• Brand names
• Product photographs
• Videos
• Graphics
• Website content
• Written material
• Promotional material

Such content may not be copied or commercially used without authorization.

21. Reviews & Customer Content

Customer reviews or submitted content must not:

• Be unlawful
• Be misleading
• Infringe intellectual property
• Contain abusive content
• Contain malicious software
• Misrepresent another person

We may remove content that violates applicable requirements or our policies.

22. Prohibited Uses

You may not use our website to:

• Commit fraud
• Conduct unlawful activity
• Upload viruses
• Attempt unauthorized access
• Scrape customer data
• Spam or phish
• Misuse personal information
• Interfere with website security

23. Privacy

Personal information submitted through our website is handled according to our Privacy Policy.

24. Website Availability

We aim to provide reliable website access, but we cannot guarantee uninterrupted or error-free operation at all times.

Maintenance, technical issues, internet failures or third-party disruptions may affect availability.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Vayyaarie Sarees and Vaarahi Silks will not be responsible for indirect or consequential losses arising from circumstances beyond their reasonable control.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded.

26. Governing Law

These Terms are governed by the applicable laws of India.

Any dispute will be handled subject to applicable Indian law and consumer-protection requirements.

27. Bulk & Special Orders

Bulk purchases, corporate orders, custom bulk orders or specially negotiated discounted orders may be governed by separate written terms agreed between the customer and Vayyaarie Sarees / Vaarahi Silks.

28. Changes to These Terms

We may update these Terms periodically.

The latest version will be published on this page.

29. Contact Information

For questions regarding these Terms:

Vayyaarie Sarees
A Unit of Vaarahi Silks
Nizampet, Hyderabad, Telangana, India
Phone: +91 9100004454
Email: marketing@vayyaariesarees.com
Website: www.vayyaariesarees.com